Return Policy

Return & Refund Policy

At melao., customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 3 days of receiving the order.
Customers may request a replacement within 7 days of receiving the order.
The product must be unused and in its original packaging and condition.

Damaged or Incorrect Products

If the product arrives damaged, defective, or different from the product ordered, please contact us within 48 hours and provide photos of the product and order details.

In such cases, a replacement or full refund may be offered after verification.

Refunds

Approved refunds will be processed using the appropriate method after the returned product is received and inspected.

Non-Returnable Cases

Returns may not be accepted if:

The product has been used.
The product was damaged due to misuse.
The product is not returned in its original condition.

For return or refund requests, please contact:

Email: ayouboukajbar23@gmail.com